Shipping & Delivery Policy

Effective Date: 

Kenehis Innovation Limited (“Kenehis Innovation”, “we”, “our”, or “us”) operates a multi-vendor e-commerce marketplace that facilitates the sale, importation, and delivery of goods from local and international Vendors to buyers across Nigeria and other parts of Africa.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Marketplace & Logistics Role

Kenehis Innovation Limited acts as a marketplace facilitator and logistics intermediary. Products listed on our platform are sold and fulfilled by independent Vendors, logistics partners, or through Kenehis Innovation’s importation services, depending on the product and delivery option selected.

2. Order Processing Time

• Orders are processed after successful payment confirmation
• Processing time varies by Vendor and product type
• Standard processing time: 1–5 business days (excluding weekends and public holidays)
• Custom, bulk, or imported items may require longer processing time

Buyers will be notified once their order is shipped.

3. Shipping Locations

We currently ship to:

• All states within Nigeria
• Selected African countries
• Other international destinations where applicable

Shipping availability may vary depending on product type, Vendor location, and regulatory restrictions.

4. Delivery Timeframes

Estimated delivery timelines are as follows:

Local (Within Nigeria)

• Major cities: 2–7 business days
• Remote or rural areas: 5–10 business days

International & Imported Goods

• Standard international shipping: 10–30 business days
• Sea freight and bulk imports: 30–60 business days

Delivery times are estimates and not guaranteed.

5. Shipping Costs

• Shipping fees are calculated at checkout based on:
  • Delivery location
  • Package size and weight
  • Shipping method
  • Importation requirements
• Fees are clearly displayed before payment confirmation

Shipping fees are non-refundable, except where required by law.

6. Customs, Duties & Taxes

For international shipments:

• Customs duties, import taxes, and clearance fees may apply
• Buyers are responsible for all applicable customs charges unless otherwise stated
• Kenehis Innovation is not responsible for delays caused by customs authorities

Failure to pay customs charges may result in shipment delays, returns, or forfeiture.

7. Delivery Methods

Orders may be delivered via:

• Third-party courier and logistics partners
• Vendor-arranged delivery services
• Kenehis Innovation importation and logistics network

Delivery method depends on Vendor, product category, and destination.

8. Address Accuracy

Buyers are responsible for providing:

• Accurate delivery address
• Correct phone number and contact details

We are not responsible for delays or losses caused by incorrect or incomplete delivery information.

9. Failed Delivery & Re-Delivery

• Failed delivery due to buyer unavailability or incorrect address may attract additional charges
• Re-delivery timelines and costs are determined by the logistics partner or Vendor
• Unclaimed packages may be returned or disposed of in accordance with logistics policies

10. Tracking Orders

• Tracking details will be provided where available
• Some international shipments may have limited tracking visibility
• Buyers may track orders through their account dashboard or provided links

11. Delays & Force Majeure

Delivery may be delayed due to:

• Customs inspections and clearance processes
• Weather conditions
• Strikes, government actions, or regulatory delays
• Force majeure events (pandemics, natural disasters, etc.)

Kenehis Innovation is not liable for delays beyond its reasonable control.

12. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Report the issue within 48 hours of delivery
• Provide photos/videos and order details
• Claims submitted after 48 hours may not be accepted

Resolution will follow our Returns & Refund Policy.

13. Split Shipments

Orders containing multiple items or Vendors may be shipped separately. Delivery times may vary for each package.

14. Vendor-Specific Shipping Policies

Some Vendors may have specific shipping terms. Where Vendor policies differ, the Vendor’s shipping terms apply, provided they comply with applicable laws.

15. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page with a revised effective date.

16. Contact Information

For shipping or delivery inquiries, please contact:

Kenehis Innovation Limited
📍 Port Harcourt, Rivers State, Nigeria
📧 Email: [Insert Shipping/Support Email]
📞 Phone: +2347055285756