Effective Date: Welcome to the Kenehis Innovation Limited FAQ page. This section provides quick answers to common questions about our marketplace, orders, payments, shipping, returns, data privacy, and vendor operations.
Kenehis Innovation Limited is a Port Harcourt–based importation, sourcing, procurement, and logistics company operating a multi-vendor e-commerce marketplace that connects buyers with independent local and international vendors.
No. Kenehis Innovation Limited acts as a marketplace facilitator. Products are sold by independent vendors. However, Kenehis Innovation may also act as a logistics and importation intermediary for certain orders.
Anyone aged 18 years and above can use the platform to buy or sell products, subject to account registration and compliance with our Terms & Conditions.
Yes. You must create an account to place orders, track deliveries, request returns, and communicate with vendors.
Your data is protected in accordance with the Nigeria Data Protection Regulation (NDPR). We use technical and organizational safeguards to protect your personal information.
No. All payments are processed securely through trusted third-party payment gateways. We do not store your card or banking details.
We accept payments via:
Available options are displayed at checkout.
Orders may be cancelled before shipment confirmation. Once an item has been shipped, cancellation may not be possible.
Prices are primarily displayed in Nigerian Naira (₦). Some international products may be displayed in other currencies where applicable.
We deliver to:
Estimated delivery times:
Delivery times are estimates and may vary due to customs, logistics, or regulatory delays.
Buyers are responsible for customs duties, import taxes, and clearance fees, unless otherwise stated.
Yes. Tracking details are provided where available. Some international shipments may have limited tracking visibility.
You may return items that are:
Return requests must be made within 7 days of delivery.
Non-returnable items include:
Contact customer support within 7 days of delivery with:
Approved refunds are processed within 7–14 business days, depending on the payment method and bank processing time.
No. Shipping fees, customs duties, and clearance charges are non-refundable, unless required by law.
Vendors are independent businesses and individuals offering products through our marketplace.
You can register as a vendor through the Vendor Registration page and complete the verification process.
Yes. Vendors are solely responsible for:
You should first contact customer support. Kenehis Innovation may mediate disputes, but final responsibility lies with the vendor, subject to applicable laws.
Yes. Accounts may be suspended or terminated for:
Your data is used to:
Details are outlined in our Privacy Policy.
All platform activities are governed by the laws of the Federal Republic of Nigeria.
Yes. All policies may be updated at any time. Continued use of the platform indicates acceptance of the updated policies.
You can reach us via:
Kenehis Innovation Limited
📍 Port Harcourt, Rivers State, Nigeria
📧 Email: [Insert Support Email]
📞 Phone: +2347055285756
You can review the full versions of:
via the policy links at the bottom of the website.
