Privacy Policy

Effective Date: [Insert Date]

Kenehis Innovation Limited (“Kenehis”, “Kenehis Innovation”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained from users (“you”, “your”) of our multi-vendor e-commerce marketplace website (the “Website”).

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. About Kenehis Innovation Limited

Kenehis Innovation Limited is a dynamic importation and procurement company based in Port Harcourt, Nigeria, specializing in sourcing, procurement, logistics, and delivery of high-quality goods from global markets into Nigeria and other parts of Africa. Our platform connects buyers with multiple independent vendors and service providers.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment-related information (processed securely by third-party payment providers)
• Account login details
• Identification details (for vendors or regulatory compliance, where required)

2.2 Vendor Information

• Business name and registration details
• Bank account information for payouts
• Business address and contact details
• Product listings and transaction records

2.3 Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on the Website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Create and manage user and vendor accounts
• Facilitate orders, payments, shipping, and delivery
• Enable communication between buyers, vendors, and Kenehis Innovation
• Process vendor onboarding, verification, and payouts
• Improve website functionality, user experience, and services
• Prevent fraud, unauthorized access, and illegal activities
• Comply with legal, regulatory, and tax obligations
• Send important service updates, order notifications, and promotional messages (where consent is given)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve site performance
• Analyze traffic and usage patterns
• Enhance security

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Information Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• With Vendors: To complete transactions and deliveries
• With Service Providers: Payment processors, logistics partners, hosting providers, analytics services
• For Legal Compliance: Where required by law, regulation, court order, or government authority
• Business Transfers: In case of merger, acquisition, restructuring, or sale of company assets

All third parties are required to protect your information and use it only for authorized purposes.

6. Payment Security

All payment transactions are handled by trusted third-party payment gateways. Kenehis Innovation Limited does not store your debit/credit card details on its servers.

7. Data Protection & Security

We implement appropriate technical and organizational security measures to protect personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or destruction

Despite our best efforts, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

9. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications
• Request data portability
• Lodge a complaint with the relevant data protection authority

Requests can be made via the contact details below.

10. Vendor Responsibilities

Vendors on our marketplace are independent businesses and are responsible for protecting customer data they receive through the platform. Vendors must comply with applicable data protection laws and Kenehis Innovation’s vendor policies.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

12. Children’s Privacy

Our Website is not intended for persons under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Kenehis Innovation Limited
📍 Port Harcourt, Rivers State, Nigeria
📧 Email: [Insert Official Email Address]
📞 Phone: +2347055285756